Online Modular Kitchen Booking Platform

A home interiors company wanted an online platform to sell custom modular kitchens, where customers setting up their new home – can meet a designer, custom design a modular kitchen or choose a pre-designed template, place an order for the kitchen, get it installed in 45 days. The client wanted an integrated suite of web & mobile apps for customers, designers, fitters, delivery teams – seamlessly integrated with their CRM, SAP, Warehouse, Inventory & Billing systems.

User personas:
Customer in need of a modular kitchen (GCC region), Interior designers, Fitters, Delivery guys, Platform administrators, Warehouse/inventory managers, Billing/finance executives

User journeys:

Browse through kitchens, Custom design a kitchen, Find an interior designer & chat with them, Enter specifications & generate designs, Place an order, Buy accessories (gas stoves/exhaust systems), Get notified about the latest status, Track shipment, View fitter details & chat with them, Keep a log of order timeline, Make a payment, Give feedback. Designers can manage their profile, listing & availability to accept jobs. Fitters & delivery guys can see jobs & update status on the app. Admins can view real-time data & manage orders (for all GCC countries).

Highlights:
Digital business enablement, Workflow enablement, Business process automation, Digitization of operations, Analytics enablement, MERN stack, ReactNative apps, Serverless, Payment gateway enablement, Hack-proofing, Secure connections, Performance Optimizations, Auto-scaling of servers.

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