SIM Cards & eSIMs For International Roaming

Problem Statement:
SimCorner, a provider of eSIM and physical SIM cards for international travelers, faced challenges in retaining customers on their platform for extended periods. Users experienced difficulties managing multiple SIMs, lacked quick access to their purchase history, and had limited support for on-the-go management of services. The client required a dedicated mobile app compatible with Shopify to enhance customer engagement and improve the overall user experience.

Solution:
Codewave developed a dedicated mobile app compatible with Shopify to address SimCorner’s challenges. The app serves as a comprehensive platform for purchasing, managing, and supporting both eSIM and physical SIM services. Key features include SIM Management, allowing users to handle multiple SIMs with ease, Quick Access to Purchase History for seamless tracking, and on-the-go service management. To increase user engagement and retention, Codewave implemented a “Spin the Wheel” feature, which encourages users to stay on the app longer by offering rewards, discounts, and interactive gamification elements. The app’s intuitive design ensures a smooth user experience, keeping customers engaged and satisfied. This solution not only simplifies SIM management but also increases customer loyalty through longer engagement on the platform.

User personas:
Worldwide Customers, Frequent Travelers, Business Travelers (Major focus on Australia)

Client:
Simcorner

Tech Details:
Kysely, flutter, react.

Project Date:

18th March 2024

Tags:
ShopifyIntegration, MobileAppDevelopment, CustomerEngagement, eSIMManagement