CX Revamp & Website Development

Problem Statement:
Heritage Hospital’s website was outdated, difficult to navigate, and lacked essential features for patient engagement and appointment scheduling, resulting in reduced accessibility and user frustration. They approached Codewave for a complete redesign and development of their website and mobile app to enhance the patient experience.

Solution:
Codewave designed and developed Heritage Hospital’s new website and mobile applications, offering a modern, user-friendly interface that significantly improves patient engagement and accessibility. The revamped digital experience features streamlined navigation, making it easy for users to find information and services. A key addition was online appointment scheduling, which simplifies the process of booking consultations, reducing the need for in-person or phone-based scheduling. The mobile app and website also include improved accessibility features to ensure that all patients, including those with disabilities, can navigate and use the platform easily.

This comprehensive digital transformation has enhanced the overall patient experience, improving accessibility and engagement with healthcare providers.

User personas:
Patients needing doctor consultation, Healthcare Providers

Client:
Adil Rai

Tech Details:
PHP for both Admin and Website.

Project Date:
2023

Tags:
HealthcareTech, WebDevelopment, MobileAppDevelopment, PatientEngagement, UXUIDesign